Shipping
The orders you place on our site are processed as quickly as possible so that packages are shipped within 48 working hours maximum. This period is however likely to be extended up to 5 days in periods of strong commercial activity.
Delivery in France
We offer several delivery options to suit your needs:
- Mondial Relay: €4.90 (free on orders over €69).
- Colissimo Home Delivery: €6.90
- Chronopost Express: for faster delivery (shipping rate calculated at checkout).
Orders placed before 12:00 pm (CET) are shipped the same day. Orders placed after 12:00 pm (CET) are shipped the next business day. Delivery times then depend on the selected carrier.
Whichever delivery method you choose, you will receive a shipping confirmation email with a tracking link so you can follow your parcel every step of the way.
European Delivery
Your order is shipped via Colissimo or Chronopost. Orders placed before 12:00 pm (CET) are shipped the same day. Orders placed after 12:00 pm (CET) are shipped the next business day. Delivery times then depend on the selected carrier.This service costs between 10 to 15 euros.
International Delivery
Your order is shipped via international carriers Colissimo International or Fedex and is delivered within 7 to 15 days after shipment. This period is indicative and does not take into account any review by the Customs Service. This service costs between 15 to 50 euros and the delivery time depends on the destination country.
Returns and refunds
If the items ordered do not suit you, you have fourteen (14) days to return them. The return’s costs are your responsibility. In order to start the return process, simply send us an email at the following address contact@minoisparis.fr. To be accepted, the items must be returned in their original condition and packaging, accompanied by their invoice number with all your personal details and a formal refund or exchange request. Minois Paris will not accept any return for items already opened for health and security reasons.